Return Policy

United Kingdom returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. 
For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge
  • Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
  • Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
  • Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off.
  • You'll get an email once we receive your returned item.
Good to know... Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over €15) and pay a custom duty charge (if your order value is over €135).

    If you have any questions, please contact our help center for 7*24 customer service for further assistance, we will do our best to help you.

    E-mail：admin@beauty-fairy.com